Decision Point Information and Technology Management

Decision Point Consulting’s IT Service Management (ITSM) services assist our clients deliver information technology (IT) systems in a way that is customer and business centric. Our ITSM services focus on leveraging process improvement methodologies and providing frameworks to improve the relationship between our client’s technical personnel, business customers and end users. There are a variety of frameworks that our staff have used to deliver service management benefits to our clients including:

The Information Technology Infrastructure Library (ITIL)
Control Objectives for Information Technology (COBIT)
Microsoft Operations Framework (MOF)